Privacy Policy

1. Data We Collect

jeatbaz collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browser interactions, and from third-party service providers who support our operations. Below is a categorised summary of the personal data we may collect and hold.

1.1 Registration & Identity Data

When you create a jeatbaz account, we collect the information you provide during the registration process , including:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Bangladeshi mobile number — used for OTP verification, account security alerts, and (with your consent) promotional communications.
• Username and encrypted password — passwords are stored using one-way cryptographic hashing and are never readable by jeatbaz staff.
• Identity documents — where required for Know Your Customer (KYC) verification, we may collect scanned copies of your National Identity Card (NID), passport, or birth certificate.

1.2 Financial & Transaction Data

To process deposits and withdrawals, jeatbaz collects and retains transaction records including:

• Mobile banking account numbers associated with bKash, Nagad, Rocket, and Upay transactions.
• Deposit and withdrawal amounts, timestamps, and transaction reference numbers.
• Wallet balance history and bonus crediting records.

We do not store full payment credentials. Mobile banking transactions are processed through the respective provider's secure payment gateway, and jeatbaz receives only a transaction confirmation token.

1.3 Technical & Device Data

When you access jeatbaz, our servers and analytics systems automatically log certain technical information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type, and version.
• Session timestamps, pages visited, and navigation path through the platform.
• Referring URL (the page or link that brought you to jeatbaz).

1.4 Betting & Gaming Activity Data

As a core function of the platform, jeatbaz maintains full records of your betting and gaming history, including markets wagered on, stakes placed, game sessions initiated, outcomes, and winnings or losses. These records are essential for account management, dispute resolution, and our responsible gaming obligations.

2. How We Use Your Data

jeatbaz processes your personal data only for specific, legitimate purposes. We do not engage in automated decision-making that produces legal or similarly significant effects without human review. The table below summarises our primary data processing activities and their legal basis.

2.1 Marketing Communications

If you have opted in to receive marketing messages from jeatbaz, we may contact you via SMS or email to inform you of promotions, bonuses, seasonal offers (such as BPL and IPL specials, Eid promotions, or Pohela Boishakh events), and platform updates. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting jeatbaz support between 9 AM and 11 PM BST.

2.2 Responsible Gaming Profiling

As part of our responsible gaming obligations, jeatbaz monitors player activity patterns — including session duration, deposit frequency, and wagering velocity — to identify signs of potentially problematic gambling behaviour. Where our monitoring flags a concern, a member of the jeatbaz responsible gaming team may proactively contact you to offer support tools such as deposit limits or self-exclusion. This activity is carried out in your interest and is not used for commercial profiling.

3. Data Sharing & Third Parties

jeatbaz does not sell or commercially transfer your personal data to unaffiliated third parties. We share data only with carefully selected partners whose services are integral to the operation of the platform, and only to the extent strictly necessary for the relevant service to function.

3.1 Payment Processors

To facilitate deposits and withdrawals, jeatbaz shares relevant transaction identifiers with mobile financial service providers including bKash, Nagad, Rocket, and Upay. Each of these providers operates under its own privacy and data protection framework. jeatbaz shares only the minimum data required to initiate, confirm, or reverse a transaction.

3.2 Game Providers

Casino and live casino games on jeatbaz are delivered by third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Your account identifier and session token are shared with the relevant provider during active game play to facilitate game delivery and maintain session integrity. Game providers do not receive your full identity or financial data.

3.3 Fraud Prevention and Compliance Services

jeatbaz uses third-party fraud detection and identity verification services to fulfil its anti-money-laundering and Know Your Customer obligations. These providers process identity and transaction data under strict data processing agreements and may not use the data for any purpose other than the specific compliance service they provide to jeatbaz.

3.4 Legal Disclosure

jeatbaz may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law or court order. We will, wherever legally permissible, notify affected users of such a disclosure request prior to responding to it.

4. Cookies & Tracking Technologies

jeatbaz uses cookies and similar browser-based tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. jeatbaz uses the following categories of cookies:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, CSRF protection tokens, and load-balancing cookies that route your requests to the appropriate server. Without these cookies, core platform functions including login, deposit, and betting would not operate correctly.

4.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred display settings or the last game category you browsed — so that your next session begins where you left off. These cookies do not track activity across other websites. You may disable functional cookies in your browser settings, but doing so may reduce the quality of your jeatbaz experience.

4.3 Analytics Cookies

jeatbaz uses analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where users encounter difficulties, and which features drive engagement. This data is aggregated and anonymised; it does not identify individual users. Analytics data is used solely to improve platform performance and content quality.

4.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser's privacy settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a new cookie is stored. Note that blocking strictly necessary cookies will impair your ability to use the jeatbaz platform. Detailed instructions for managing cookies are available in the help section of your browser.

5. Data Retention

jeatbaz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required for financial compliance and dispute resolution purposes.
• Betting and gaming activity logs: Retained for three (3) years from the date of each activity record, or for the full duration of any open dispute relating to that activity.
• KYC verification documents: Retained for five (5) years following account closure or the completion of the verification process, whichever is later.
• Technical and device logs: Retained for a rolling period of twelve (12) months, after which they are automatically purged from our systems.
• Marketing consent records: Retained for the duration of your marketing opt-in and for one (1) year following withdrawal of consent, as evidence of compliance with consent obligations.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical and platform improvement purposes.

6. Security Measures

jeatbaz implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following measures:

6.1 Technical Controls

• 256-bit SSL/TLS encryption on all data in transit between your device and jeatbaz servers.
• At-rest encryption for sensitive data fields including identity documents, passwords (stored as salted cryptographic hashes), and financial records.
• Firewalls and intrusion detection systems monitoring server infrastructure around the clock.
• Regular penetration testing carried out by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• OTP-based two-factor authentication available to all registered users and required for certain high-value account actions.

6.2 Organisational Controls

• Access to personal data is restricted on a strict need-to-know basis. Staff members can only access the categories of data required for their specific role.
• All jeatbaz personnel with access to personal data are subject to confidentiality obligations and undergo data protection training.
• Data processing agreements are in place with all third-party processors who handle personal data on our behalf.

6.3 Incident Response

In the event of a data security incident that affects your personal data, jeatbaz will assess the incident promptly and, where the incident poses a risk to your rights and interests, notify affected users as soon as practicable. Notifications will be sent via the mobile number or email address registered on your account.

7. Your Privacy Rights

As a jeatbaz user, you hold a number of rights with respect to your personal data. jeatbaz is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact the jeatbaz support team between 9 AM and 11 PM BST with your registered mobile number and a description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data jeatbaz holds about you, along with information about how it is being processed. Access requests will be fulfilled within thirty (30) days of receipt. We may ask you to verify your identity before processing an access request.

7.2 Right to Rectification

If any personal data jeatbaz holds about you is inaccurate or incomplete, you have the right to request correction. You can update basic account information (such as your contact number) directly through your account settings. Corrections to identity data (such as your legal name or date of birth) may require supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that jeatbaz is legally required to retain certain categories of data — particularly transaction and identity records — for a minimum period under anti-money-laundering legislation. In such cases, erasure will be applied to the extent legally permissible.

7.4 Right to Restrict Processing

You may request that jeatbaz restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is under review. During a restriction period, your data will continue to be stored but will not be actively processed except for limited purposes.

7.5 Right to Data Portability

Where data was provided by you and is being processed on the basis of your consent or contractual necessity, you may request a copy of that data in a structured, machine-readable format (such as CSV or JSON). This right applies to account data and transaction history; it does not extend to derived or inferred data.

7.6 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. To opt out of marketing communications from jeatbaz, update your preferences in your account settings or contact support. Opt-out requests are processed within two (2) business days.

8. Policy Updates & Contact

jeatbaz reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered users via the mobile number or email address held on their account and update the "Last Reviewed" date at the top of this document. We encourage you to review this page periodically.

8.1 Continued Use as Acceptance

Your continued use of the jeatbaz platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the revised Policy, you should contact jeatbaz support to request account closure and data deletion prior to the effective date of the change.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeatbaz processes your personal data, please contact our support team during operating hours. All privacy-related enquiries are handled by a designated team member and will receive a substantive response within five (5) business days.

Support hours: 9 AM – 11 PM Bangladesh Standard Time (BST, UTC+6), every day of the week.

Contact email: [email protected] (plain text — not a clickable link).